The concept of treating customer needs on an individual basis was virtually impossible with their prior system. Nala’s Kitchen can now accommodate more diet types, preferences, and allergies. For Chef Beca, an advocate for seniors in the community who wants to understand their nutritional needs, this development is essential. Sprwt has also transformed communication with these customers. Vanessa utilizes Sprwt’s sales reports weekly to see if they have any new customers, and then reaches out to them individually to introduce herself and assist them with their services. And of course, Vanessa uses these reports to evaluate why some weeks are busier than others and what meals do and don’t sell – insight and analyses that strategically inform the team’s future decisions in the kitchen. Because the software is so user-friendly for owners of Nala’s Kitchen, their customers regularly benefit, receiving more personalized attention to their diets than ever before.
Thanks to our user-friendly interface, when Vanessa wants to make a website change, she finds that she can almost always do it herself. Add more zip codes to the delivery option? Eliminate pop-ups? Done in minutes. But, if she does encounter any logistical or operational errors that she can’t fix on their own, she can put her full faith in the responsiveness and reliability of the Sprwt team. Vanessa is never left wondering how long an issue might take to fix, because Sprwt prizes itself on transparency and clear, constant communication with our clients.