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Checking your bank statement only to find an unfamiliar name like “SPRWT” or “SPRWT.IO” can be a confusing experience. If you’re here, you’re likely trying to figure out if this is a mistake, a subscription you forgot, or a fraudulent charge.
The good news? It is almost certainly a legitimate purchase from a local business you recently supported. Here is exactly why “SPRWT” is showing up on your statement and how to confirm what you bought.
Sprwt (pronounced “Sprout”) is a software platform used by hundreds of meal prep companies, caterers, and restaurants to manage their online ordering, subscriptions, and kitchen operations.
When you order healthy meals for the week, book a caterer for an event, or buy a gift card from a local kitchen, those businesses often use our technology to process your payment and manage your order.
While most transactions show the name of the specific shop you bought from, a technical “handshake” sometimes happens behind the scenes.
We use Stripe (one of the world’s largest payment processors) to handle credit card data securely. Occasionally, when a transaction is processed, Stripe passes our platform’s data (Sprwt) to your bank instead of the specific merchant’s name. This is simply a display setting in the banking data and does not mean your card was used by an unknown party.
If you see SPRWT on your credit card or bank statement, follow these three steps to solve the mystery:
Did you recently order a meal prep delivery, a customized healthy meal plan, or catering?
Common types of businesses that use Sprwt: Weekly meal prep services, “Grab & Go” healthy cafes, specialized fitness kitchens, and event caterers.
Check your email: Search your inbox (including your spam folder) for terms like “Meal Prep,” “Order Confirmation,” or “Subscription.” The date of the charge on your statement usually matches the day your order was placed or your weekly subscription renewed.
The amount on your statement should match the total from your receipt. Note that many meal prep companies operate on a subscription basis, so if the charge is recurring at the same time every week, it is likely your weekly meal plan renewal.
If you recognize the amount and the timing, the best point of contact is the meal prep company or restaurant you ordered from. They can confirm the transaction in their system and provide a detailed receipt.
If you’ve checked your emails and still can’t figure out which company the charge belongs to, we are happy to help point you in the right direction.
What you should do next:
Do not immediately file a dispute: Filing a “chargeback” with your bank can accidentally penalize your favorite local business.
Contact us: Reach out to our support team at support@sprwt.io. Provide the date and the exact amount of the charge, and we can help you identify which of our clients you purchased from so you can reach out to them directly.
Are you a business owner looking for meal prep software?
If you’re a kitchen owner who wants to learn more about how our platform handles ordering and payments, click here to book a demo for meal prep software or click here to book a demo for catering software.